Return Policy

Standard Return Policy

Return for refund within: 30 days Return for replacement within: 1 year

This is our Detailed Standard Return Policy. Unless another return policy is indicated, products sold by lps-inc.net are covered by this Standard Return Policy. Merchandise under this Standard Return Policy may be returned a) within 30 days of the original invoice date for a refund, or b) within one year of the original invoice date for a replacement of the same item. All returns require an RMA (Return Merchandise Authorization) number. All items returned for a refund are subject to a 15% restocking fee. Many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions.

Limited 30-Day Return Policy

Return for refund within: 30 days Return for replacement within: 30 days

This is our Detailed Limited 30-Day Return Policy. Items covered by this policy (products for which lps-inc.net states "This item may be returned for a replacement or refund within 30 days only") must be returned to LPS within 30 days of the invoice date for this policy to apply. Additional coverage, if any, is provided solely by the product's manufacturer (as indicated by such manufacturer).

Limited Non-Refundable 30-Day Return Policy

Return for refund within: non-refundable Return for replacement within: 30 days

This is our Detailed Limited Non-Refundable 30-Day Return Policy. Products that state "This item is covered by lps-inc.net's Non-Refundable 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to LPS within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item.

Processors (CPUs) Return Policy

Return for refund within: 7 days Return for replacement within: 30 days

This is our Detailed Processor (CPU) Return Policy. Physically damaged CPUs cannot be returned to LPS.

Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.

lps-inc.net encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may void your lps-inc.net return policy. Buyers requesting a refund may have to pay a 15% restocking fee. LPS will not cross-ship replacement CPUs.

Desktop PC, Notebook, and Tablet PC Return Policy

Return for refund within: non-refundable Return for replacement within: 30 days (defective items only)

This is our Detailed Desktop PC, Notebook and Tablet PC Return Policy. Under this policy all Desktop PCs/Notebooks/Tablet PCs are non-refundable, and this supersedes all other return policies. There are NO EXCEPTIONS to this policy. Any Desktop PCs/Notebook/Tablet PC that is deemed defective may be returned for a replacement within 30 days only, but a request for refund will not be granted. If a Desktop PC/Notebook/Tablet PC is returned for a replacement, but no problems are found, the Desktop PC/Notebook/Tablet PC will be returned at your (the buyer's) expense. You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.

A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced at LPS's discretion, unless otherwise required by law. We strive to uphold our standard RMA processing time for these types of items; however, in some situations the item must be sent to the manufacturer for repairs. Unfortunately Newegg cannot expedite the RMA repair process in these situations, as we must abide by the manufacturer's established processing time. If you have a question regarding a Desktop PC, Notebook, or Tablet PC RMA, please contact our Customer Service Department.

Consumable Items Return Policy

Return for refund within: non-refundable Return for replacement within: 30 days (item must be sealed & unopened)

This is our Detailed Consumable Items Return Policy. Consumable items are items such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper Products etc. that are consumed once they are used. Consumable Items can be returned within 30 days of the invoice date if and only if the item is sealed and unopened in its original retail packaging. These items are not eligible for RMA through our online RMA system. Please contact our Customer Service Department via Live Chat, Email or Phone for RMA information regarding consumable items.

Open-Box Items

Return for refund within: 15 days Return for replacement within: non-replaceable

This is our Detailed Open Box Item Return Policy. lps-inc.net often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they bear this limited 15-day refund-only return policy through lps-inc.net. Such items can only be returned within 15 days of the applicable invoice date. LPS cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including (but not limited to) scratches, dings or dents. Should these items prove defective following their purchase, the buyer (not the manufacturer, distributor, or lps-inc.net) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee.

If you purchase an Open-Box product you will receive an OEM BAREBONE item, meaning you will only receive the item itself. Accessories are NOT INCLUDED with Open-Box products, even if the missing accessory is required for the item to function properly.

Software Return Policy

Return Retail Software for refund within: 30 days (must be unopened) Return OEM Software for refund within: non-refundable Return Defective (Retail or OEM) Software for replacement within: 30 days

This is our Detailed Software Return Policy. Opened Retail or OEM software can only be returned for replacement, and replacement RMAs will only be honored if the returned software is defective or damaged. Retail Boxed software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and factory sealed. No software returns will be accepted after 30 days. OEM software is non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once installed. Purchasers of this software are required to comply with the terms of the applicable System Builder License, including responsibility for providing all end-user support. lps-inc.net is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Bulk Item Return Policy

Return for refund within: non-refundable Return for replacement within: non-replaceable

This is our Detailed Bulk Item Return Policy. Bulk Items (including but not limited to such items as Air Conditioners, Home Entertainment Systems and Refrigerators) cannot be returned to LPS for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to LPS and you will be refunded the full amount, including applicable shipping costs and tax.

If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to LPS's Policy and Agreement, understanding that you cannot return the television to lps-inc.net and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.

Manufacturer's Warranties

Return for refund within: non-refundable Return for replacement within: non-replaceable

lps-inc.net does not offer any express warranties. However, many of the products available through LPS are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website; click here to see a list of the manufacturers whose items we carry. Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated.

Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.

LCD Monitor Limited Non-Refundable 30-Day Return Policy

Return for refund within: non-refundable Return for replacement within: 30 days There must be a minimum of 8 dead pixels to declare an LCD display defective and eligible for return.

This is our detailed LCD Monitor Limited Non-Refundable 30-Day Return Policy. Products that state "This item is covered by LPS's Non-Refundable 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to lps-inc.net within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item.

lps-inc.net sells many products such as Notebooks and Monitors that feature LCD (Liquid Crystal Display) screens. lps-inc.net adheres to the dead-pixel policy that is observed by the majority of our manufacturers. In order to declare any product with an LCD screen "defective" and eligible for replacement or refund through any applicable lps-inc.net Return Policy, there must be a minimum of 8 (eight) dead LCD pixels.